Many software products licensed by the university have restrictions. The division of information technology collaborates and with campus and business partners to create, manage, and deliver stateoftheart technology solutions. Titan online campus portal titanium campus email campus software wireless connection support. Working collaboratively with students and faculty, our it group offers an atmosphere closely modeled after industry. Whether its to achieve academic goals, take part in the college experience, explore the beauty of colorado, youll find yourself here at csu pueblo. Contact your instructor immediately if you have test or assignment submission issues. Our mission at the csu helpdesk is to provide industry leading technology assistance to every student, faculty, and staff member. Cougar paws is chicago state universitys new electronic system to report repairs, changes, or moves. Csu bakersfield office of admissions and records division of enrollment management student services building, 47sa 9001 stockdale highway bakersfield, ca 933111022. Contact technical support california state university. Service center walkup support is by appointment only now.
Information technology california state university, long. Division of information technology charles sturt university. Tech support california state university, dominguez hills. Helpdesk welcome to csu home chicago state university. If you have a problem logging to blackboard, please contact it help desk at 310 2432500 or submit help desk online request. Search our university telephone directory, find staff and faculty, search by offices and departments, find other resources online. Weve got nothing to display here help desk software by kayako. The division of information technology doit is csu long beachs enterprise technology organization and is responsible for providing highquality, reliable, and secure information and. The technology fee is invested with the general oversight of the colleges student council. The student it help desk provides technical support to students for campus related technologies such as. During business hours see below you can also come to the help desk.
Find an answer ask a question register for helpdesk read news. It is our goal to resolve any technical issue that may transpire to satisfy our customers needs. The mission of the coppin state university csu it help desk is to increase productivity by providing a single point of contact and be responsible for rapid closure of our users technology and telecommunications problems. Network maintenance 6 amnoon first sunday of each month. Questions about csu information technology email, eid, canvas, csu network connectivity. Server maintenance 2 am 6 am first tuesday of each month. Request a new computer, move one to a new location, or fix a physical. Only your instructor can help you in such instances.
The it service desk is a centralised point in which nearly 40,000 jobs per year are processed. Used by internal university police department employees to request technical support with upd specific issues. Desktop services is dedicated to providing a quality desktop downloadable image, called dss desktop services software, containing the operating system, productivity, and security software to support all university machines. If you are new or a longstanding staff member, the resources below will help. Get new software installed on your computer, or fix a software issue. Under get help click i need help learn more about the easy system. It may take a few minutes to synchronize your access to university resources.
For computer repair services, drop off your computer at the computer diagnostic center. Software that is not free will require a csu account code to purchase. Email and notifications set up your email to receive canvas messages. The information technology services department here at csu east bay provides a wide variety of services, support, and utility. Housing technology services colorado state university. Csu globals our technical support service is available 24 hours per day, 7 days per week, to make sure youre always connected. The technology fee is invested with the general oversight of. Visit we are located in the first floor of the library and academic resource center larc, office. Faculty staff services division of information technology.
The following services will help you stay connected to your campus resources while offcampus. If you experience difficulty doing so, then please contact the help desk for assistance. The best help desk software adds the autonomous ticketing system that lets the customers register their grievances efficiently. If you are new or a longstanding staff member, the resources below will help you get your job done. Computer and networking services warner college of. Help and support division of information technology. Student virtual labs svl remote access global protect vpn to your desktop files and other resources. Titan online campus portal titanium campus email campus software wireless connection support guides. Under get help click my order status for more information. Ets will obtain a quote from the software vendor if desired. Csulb licensed software california state university, long. Ticket management, query management, and support are vital elements of a good help desk software tool. Desktop services is also involved with wireless and mobile infrastructure and services.
Technical support services colorado state university. Visit our doityourself page for instructions on how to use the various campus resources. Appointments can be made by calling 661 654 help 4357 or by going to walkup. Canvas instructor guidestable of contents answers online collegearea canvas coordinators questions.
This site is maintained by division of information technology. Find out more on how the it service desk serves the university and catch up on other news from the division. Faculty staff services california state university. Manage an organizations hardware and software assets. The division of information technology dit is responsible and accountable for the strategic management, development and support of information and communications technology ict across the university, and the provision of related services to all staff and students of csu. Find out more on how the it service desk serves the university and catch up on other news from the. California state university, bakersfield its department home. Technical support services spring 2020 due to changes in response to the covid19 virus, our call and email volume has increased, and may delay our responses.
Reach out to the admissions office of the school youre interested in to learn more. Top 7 free and open source help desk software tools goodfirms. Information technology services its is responsible for all aspects of innovation, implementation and maintenance of information technology across the humboldt state university campus, as well as integration with appropriate it services across the other 22 california state university system campuses and the chancellors office. Colorado state university libraries colorado state university. Baseline services provides new desktop hardware and systems in a cycle called.
Faculty and staff should contact their division, department, college technologist or the technology help desk for assistance. Desktop services is dedicated to providing a quality desktop downloadable image, called dss desktop services software, containing the operating system, productivity, and security software to support. Ensure you have duo properly setup connect to the csu network using the pulse. There are three pcs and two macs in mlib 116 lab that have software not installed on other lab computers. This page will help you learn to navigate and use csus easy service system.
The computer diagnostic center is located behind the morgan library help desk. Because our courses are 100% online, we know that its. This team offers support for a variety of technology, software, and hardware provided via the technology refresh program. Request a new computer, move one to a new location, or fix a physical problem with your device. Student technology help desk technology learning center located in kellogg 2000, on the second floor of the kellogg library, the technology learning center tlc is a newly renovated lab that was designed as a direct result of student feedback. Provide a csu account code to purchase the software. In order to comply with license terms and conditions, some titles may only be downloaded and installed on university owned computers by authorized campus technology staff. Division of information technology division of information.
It provides assistance with all universityowned computer and software, and also assists. Operated by fulltime staff, our staff support all faculty and staff offices throughout the campus. Senate information technology committee opens in new window. Main help desk glover 100 foothills campus help desk. Completing the form is easy, because after you enter your csu id number and. If nonfree software is requested, the faculty member has two choices. During business hours see below you can also come to the help desk and discuss your issue with one of the staff in person.
Contact the csu help desk to receive phone or email support to address your technical needs such as issues with accessing your course in canvas. This includes software on cdrom that is put on reserve at limited loan as well as applications for which limited licenses are available. Students in our college pay a technology fee each semester to ensure stateoftheart equipment and software is available to them. Find resources to move your facetoface courses online in canvas.
Technology support services is comprised of four branches. For blackboard issues oit technology support for other issuesstudents. The office of information technology division itd is committed to create and maintain it service delivery that drives innovation, to provide. Information technology services california state university. Manage your voicemail, get new phone numbers, and move phones. Support services california state university, bakersfield.
Effective and reliable it solutions within healthcare. It is located in room rt 1105 of rhodes tower, and can be reached at 216 6875050. Our home page is designed to provide 24hour access to the selfservice tools and self help quick tips that assist students, faculty and staff in solving. Browsers recommended web browsers and troubleshooting. Instructor support canvas colorado state university. If you have a problem logging to blackboard, please contact it help desk at. Morgan library 1201 center avenue mall, 1019 campus delivery, fort collins, co 805231019. Helpdesk information technology division chicago state university.
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